Privacy Policy

01Introduction

got55 ("we", "us", "our") is committed to protecting the privacy and personal data of every member and visitor who uses the got55 platform at got55.asia. This Privacy Policy describes what personal information we collect, why we collect it, how we use it, with whom we share it, and the rights you have in relation to that information.

By registering for a got55 account or by using any part of the got55 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use the got55 platform.

This policy applies to all personal data collected through got55.asia and through any communications between you and got55, including live chat, email, and account support interactions. It does not apply to third-party websites or services that may be linked from or integrated into the got55 platform — those services maintain their own privacy practices.

02Data We Collect

got55 collects personal data through several channels. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents (national identity card, passport) provided during KYC verification.
• Contact Data: Registered email address, mobile phone number, and residential address as provided during account registration or subsequent updates.
• Financial Data: Bank account details, e-wallet identifiers (such as Touch n Go eWallet or Boost account references), and transaction history including deposit and withdrawal records denominated in MYR.
• Account Data: Username, encrypted password hash, account preferences, betting history, gaming session records, and responsible gaming settings such as deposit limits and self-exclusion status.
• Technical Data: IP address, device type, operating system, browser type and version, session timestamps, and access logs generated during use of the got55 platform.
• Communications Data: Records of your communications with got55 support via live chat, email, or ticketing systems, including the content of those communications.
• Usage Data: Information about how you interact with the got55 platform, including pages visited, games played, bet types placed, and navigation patterns.

We collect personal data directly from you at registration and during use of the platform, automatically through technical systems, and from third-party KYC verification providers where applicable.

03How We Use Your Data

got55 uses the personal data it collects for the following purposes:

• Account Management: To create, verify, maintain, and administer your got55 account, including processing your login, managing your MYR balance, and applying your account preferences.
• Service Delivery: To provide access to got55's games, sportsbook, live casino, slots, esports betting, and lottery services, and to process bets and pay out winnings.
• Payment Processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and card networks.
• Identity Verification: To comply with KYC and anti-money laundering obligations, verify your age (21+ requirement), and prevent fraudulent account activity.
• Responsible Gaming: To administer deposit limits, session reminders, and self-exclusion requests; and to identify Members who may be at risk of gambling-related harm.
• Customer Support: To respond to your support enquiries, resolve disputes, and process complaints efficiently.
• Platform Improvement: To analyse usage patterns, identify bugs, test new features, and improve the overall got55 member experience.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and legitimate requests from law enforcement or regulatory authorities.
• Security: To detect and prevent fraud, money laundering, account takeover, and other prohibited activities on the platform.
• Marketing Communications: Where you have consented, to send promotional offers, bonus alerts, and platform updates relevant to your gaming activity. You may withdraw this consent at any time via your account settings.

04Legal Basis for Processing

got55 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the got55 Terms & Conditions — including account management, bet processing, and payment handling.
• Legal Obligation: Processing required to comply with applicable laws including anti-money laundering regulations, KYC requirements, and age verification obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional marketing communications and certain cookie categories, where your explicit consent has been obtained and can be withdrawn at any time.

05Data Sharing

got55 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this policy:

• KYC & Identity Verification Providers: Third-party services that verify your identity and age as part of our regulatory obligations.
• Payment Processors: Financial institutions and e-wallet providers (including Touch n Go eWallet and Boost infrastructure) necessary to process your transactions.
• Game Providers: Certified gaming studios that supply live casino, slots, and other game content to got55, to the extent necessary to deliver those games to you.
• Technology Providers: Cloud hosting, platform infrastructure, security, and analytics service providers operating under strict data processing agreements with got55.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or legitimate regulatory demand.
• Responsible Gaming Partners: Where you have elected to use self-exclusion services that involve third-party responsible gaming registries.

All third-party data processors engaged by got55 are required to maintain appropriate technical and organisational measures to protect your personal data and to use it only for the purposes for which it was shared.

06Cookies & Tracking Technologies

got55 uses cookies and similar tracking technologies on got55.asia. Cookies are small data files stored on your device that help us recognise returning members, maintain session state, and analyse platform usage.

• Strictly Necessary Cookies: Required for the platform to function, including session management and login state. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how members use the platform (pages visited, error logs) to help us improve service quality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics Cookies: Used to understand aggregate usage patterns and member behaviour across the platform.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the got55 platform.

07Data Retention

got55 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements.

• Account data is retained for the duration of the active membership and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction.
• Communication records (support chat, email logs) are retained for a period of three (3) years.
• Technical and usage data (access logs, IP records) is retained for twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with got55's internal data lifecycle procedures.

08Data Security

got55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the got55 platform.
• Encrypted storage of passwords using industry-standard hashing algorithms; plain-text passwords are never stored.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the got55 platform infrastructure.
• Automated fraud detection and account anomaly monitoring systems.

While got55 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. Members are responsible for maintaining the confidentiality of their own account credentials.

09Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by got55:

• Right of Access: You may request a copy of the personal data got55 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the got55 data protection team at [email protected]. We will respond to all verified requests within thirty (30) days. Identity verification will be required before requests are processed.

10Children & Minors

The got55 platform is strictly for individuals aged 21 years and above. got55 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who suspect that a minor has registered for or accessed got55 are encouraged to contact us immediately at [email protected] so that appropriate action can be taken.

11International Data Transfers

got55 may process or store personal data on infrastructure located outside of Malaysia in connection with cloud hosting, KYC verification, or game provider services. Where personal data is transferred internationally, got55 ensures that appropriate safeguards are in place — including contractual clauses and data processing agreements — to ensure your data receives a level of protection equivalent to that required under applicable Malaysian data protection principles.

12Changes to This Policy

got55 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify active Members via platform notification or registered email address prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the got55 platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms. Members who do not agree with any revision may close their account by contacting support prior to the effective date of the change.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or got55's handling of your personal data, please contact our data protection team: